We accept returns for items* that are unworn, unwashed, unaltered, and with its tags intact.
*Excludes: orders made with promotional codes, sales items, intimates, accessories, and bags.
To start a return request, fill the return form online and we will get back to you shortly.
Please note that ALL voucher, discount and promotional codes are non-refundable and non-exchangeable.
Total amount paid for returned item(s) will be provided only in the form of store credit. Store credit is to be redeemed in a single transaction only. No cash will be reimbursed for unused store credit.
We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes
The cost of delivery of your Order will be displayed to you on our Site. We offer international shipping and you may refer to our INTERNATIONAL SHIPPING for more details.
Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 2 working days. Our local delivery partner shall deliver the Product to the address specified in your Order.
If delivery of your Product is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.
We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
Minor variations in measurement (within 0.8 inches or 1.96cm) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate. If you believe you have received a defective item, you may fill the return form online with your order number, and a photograph of the defect.
Postage will be reimbursed for all items acknowledged to be defective. All items mailed back to us must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or a refund will be issued.
FREE local shipping available when you shop RM100.00 and above.
International rates are upon request. Please refer to poslaju.com.my for international rates.
International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.
International customers will be charged shipping fees based on the weight of their order.
We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.
If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.