FAQ

SHOPPING

Yes, you need to register for an account to start your first purchase with us. This facilitates subsequent purchases, and helps you track order status.
If you haven’t created an account, click here to create one now.

Click into your desired item, and then input colour, size, and quantity. Each item has a 30 minutes reservation period, do complete your order as soon as possible. When you are ready, click into your shopping bag page (top right corner), and then Next for delivery and address details.

This item has been placed in someone else’s shopping bag, and will remain reserved for up to 30 minutes.

We do our best to bring back popular designs. You may wish to leave down your e-mail address to get first dibs when the item is re-stocked.

We accept Visa, Mastercard, and PayPal.

From your shopping bag page (top right corner), type in your discount code, and click Add.

Please note that we are unable to retroactively apply discount codes.

Sorry, confirmed orders cannot be amended or cancelled.

Sorry for sending you a defective item*! Please email info@goldtone.com.my with your order number, and a photograph of the defect. Postage will be reimbursed for all items deemed defective. All items mailed back must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or refund will be issued.

*Minor variations in measurement (within 0.8 inches) is not considered a defect. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.

DELIVERY

Sorry, we do not provide self-collection.

We’ll need 1-2 working days to pack and dispatch your order to GD Express, our logistics partner. Delivery time is 1-4 working days, depending on the area:-

Standard Courier. 1-3 working days. Free for local orders!

Tracking – Please click here to track order status.

If there be a 3rd failed delivery attempt, you may incur an additional delivery charge.

Yes! We require 1-2 working days to pack and dispatch your parcel.

*North East (delivery takes 1-4 days): Myanmar, Hong Kong, Macau, Taiwan ,Japan, China*SouthEast (delivery takes 1-4 working days): Singapore, Indonesia, Thailand, Philippines,  Cambodia,  Brunei, Laos

*Oceania (delivery takes 3-5 working days): Australia and New Zealand
*Rest of the world (delivery takes 3-7 working days): All other countries not mentioned above

Please use GDEX e-tracking(local) / poslaju.com.my (international) to find out why delivery might have been delayed. Otherwise, please email info@goldtone.com.my